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Effective Communication in Aged Care - Working with Interpreters and Bilingual Staff Workshop

Presented by the Centre for Cultural Diversity in Ageing

Melbourne Convention and Exhibition Centre, Thursday 24th November 2011, 9.30am – 3.30pm

Professional language services are key to effective communication with clients from culturally and linguistically diverse backgrounds. The Minister for Mental Health and Ageing, Mark Butler, recently announced a new initiative that will make interpreters and translation services available to aged care facilities.

This interactive workshop is designed to assist aged care providers to develop their competence in the use of all forms of interpreting services    and to maximise the use of their staff’s bilingual skills.

It will cover:

  • Types and availability of language services
  • Assessing the need for and accessing language services
  • Planning for and maximising the use of language services
  • Role of interpreters and bilingual staff
  • Working effectively with interpreters including telephone interpreting

Who should attend?

Managers and staff working in community and residential aged care who are either responsible for overseeing and/or developing policies and practices or in direct care/contact with clients and their families.

A Certificate of Attendance will be issued to all participants.

Professional Endorsements

This workshop is endorsed by the Royal College of Nursing, Australia according to approved APEC No. 009050801.  Attendance for eligible participants earns 6 RCNA CNE points as part RCNA’s Life Long Learning Program (3LP).

This workshop is endorsed by Diversional Therapy Australia. Eligible participants will earn 8 DTA Professional Development Points for attendance.

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