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Inclusive Approach to Service Delivery in Aged Care Workshops

Bookings are now open for the Inclusive Approach to Service Delivery in Aged Care workshops. These will be delivered nationally by organisations funded under the Partners in Culturally Appropriate Care initiative, members of the PICAC Alliance. 

Workshops has been designed to assist aged care providers implement an inclusive approach to service delivery. This approach is in keeping with the Aged Care Quality Standards expectation that aged care services will be inclusive and will not discriminate.

Aged Care Quality and Safety Commission representatives will also be joining these workshops across Australia to answer questions and present material that supports aged care services to meet the Quality Standards through the delivery of inclusive care. 

By attending this workshop you will learn about:

  • How an inclusive approach supports the implementation of the Aged Care Quality Standards;   
  • Principles of an inclusive approach to service delivery and utilisation of Inclusive Service Standards;
  • Implementing the Aged Care Diversity Framework and Action Plans;
  • Practical resources and tools to support the implementation of inclusion and diversity strategies. 

Who should attend?

This workshop is aimed at senior managers and leaders currently working in aged care who are responsible for meeting aged care quality standards. 

The workshop is only open to leaders from residential, Home Care and CHSP aged services.


FREE registration however bookings are essential. Please note that due to limited numbers there is a limit of 2 people per organisation per workshop.

Morning Tea and Lunch will be provided.


The workshops are funded by the Department of Health and being delivered nationally by member organisations of the PICAC Alliance including: Centre for Cultural Diversity in Ageing (Victoria); Council on the Ageing NT Northern Territory); Diversicare (Queensland); Fortis Consulting Pty Ltd (Western Australia); Multicultural Aged Care (South Australia); Migrant Resource Centre (Southern Tasmania); Multicultural Communities Council of Illawarra (New South Wales).

Dates and Bookings

Click on the following links to register your place in your state or territory.

Friday 4 October 2019

Friday 18 October 2019

Thursday 7 November 2019

Thursday 14 November 2019

Wednesday 20 November 2019

Thursday 28 November 2019

Friday 13 December 2019

Thursday 20 February 2020

Further information

If you have questions, or need some help with registration, please contact us:

Phone: 03 8823 7979
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.