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Delivering Individualised Care

The Aged Care Quality and Safety Commission has designed an activity for aged care services to undertake aimed at improving staff awareness of the need to deliver care and services that are individualized and culturally safe. This is in line with improving outcomes for consumers and treating consumers with dignity and respect as expected within the Aged Care Quality Standards.

Charter of Aged Care Rights Template for Signing

The Aged Care Quality and Safety Commission has released the Charter of Aged Care Rights Template for Signing in 18 languages. 

My Aged Care in 22 languages

 My Aged Care has translated 18 flyers covering a range of information, such as Your pathway to accessing a Home Care Package and Steps to enter an aged care home, into 22 languages.

Aged Care Quality Standards - Multilingual Videos

The Aged Care Quality and Safety Commission has translated a short video for aged care consumers, their families and representatives, explaining what the Aged Care Quality Standards mean in practice.

The video is available in 25 languages.

Building Culturally Inclusive Social Support Groups

The Eastern Sector Development Team have created a number of short films that share personal stories from consumers and staff, and provide advice and good practice in regards to diversity, inclusion, wellness and reablement. Using personal stories supports us in learning new and innovative ways to develop and deliver services that respond to the diverse experiences, interest and needs of...