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Aged Care Complaints Scheme Translated Materials

The Aged Care Complaints Scheme (the Scheme) has translated its new brochure and poster into the 17 languages older Australians are most likely to speak: Italian, Greek, Chinese, Polish, German, Croatian, Vietnamese, Russian, Arabic, Dutch, Serbian, Maltese, Macedonian, Spanish, Hungarian, Tagalog, and Turkish.

These resources can help anyone who speaks those languages understand how the Scheme works and how it can assist with concerns about the quality of care being provided by an Australian Government subsidised residential or community aged care service.

To access and order the complete library of resources click here.


Centre for Cultural Diversity in Ageing acknowledges and pays respect to the Wurundjeri people of the Kulin nation, on whose land this website was developed. We pay our respects to Aboriginal and Torres Strait Islander peoples, their ancestors and elders, both past and present and acknowledge their continuing connection to land, sea and community. We hope our work contributes to the wider project of respect and recognition between cultures in Australia. Centre for Cultural Diversity in Ageing receives project funding from the Australian Department of Health to administer the Partners in Culturally Appropriate Care (PICAC) program in Victoria.


Did you know?

Australia map
36% of people aged 65 years and over in Australia were born overseas
old people
1 in 3 people in aged care services were born overseas
Europe map
In 2016 the median age of Australian-born people was 34 years compared to 59 years for Europe-born people