Previous winners and finalists

2018 Excellence Awards winners and finalists

Excellence in Organisational Leadership

Awarded to an aged care service that demonstrates leadership commitment and whole-of-organisation responses to consumers from culturally and linguistically diverse backgrounds.



Multicultural Communities Council of Illawarra






Excellence in Service Delivery

Awarded to an aged care service that demonstrates outstanding service delivery to older people from culturally and linguistically diverse backgrounds.



Umbrella Multicultural Community Care



Bolton Clarke

Multicultural Communities Council of Illawarra


Dr Olga Kanitsaki Award for Individual Excellence

Awarded to an individual who demonstrates exceptional commitment and initiative in the delivery of services to older people from culturally and linguistically diverse backgrounds in aged care.



Ms Anna Maria Harrison - CEO Umbrella Multicultural Community Care



Ms Petra Neeleman - CEO, MiCare

Ms Pamela Bibby - Access and Support Worker, Rights Information and Advocacy Centre


Winners were announced at the Cultural Diversity in Ageing Conference 2018 dinner on Thursday 14 June 2018.

  1PW3352 copy

 1PW3377 copy

 1PW3385 copy

 1PW3418 copy

 1PW3452 copy

 1PW3482 copy

 2PW2792 copy

 2PW2794 copy

 2PW2809 copy

 2PW2811 copy

 2PW2908 copy

 2PW3012 copy

2014 Excellence Awards winners and finalists

'Excellence within the Not-For-Profit Sector' Category

Winner - Villa Maria Society, White Road Out and About Group

Villa Maria is a not-for-profit, values-based organisation providing quality services and life enhancing opportunities for older people and children and adults with a disability, their families and carers.
Villa Maria’s wide range of Community Services including carer support, dementia specific care, wellbeing, respite and day programs assist older people, people with a disability and their carers to lead active and socially connected lives. Villa Maria’s White Road Activity and Respite Centre in Melbourne’s eastern metropolitan region, is an exemplar not only of flexible and responsive service delivery, but of culturally inclusive service, where the needs of the individual are firmly in focus. 

The group facilitates active community participation to 30 Chinese speaking elderly people in the eastern region of Melbourne. The group is supported by staff who speak Mandarin, Cantonese and a number of regional dialects.

Use of ethnic media including talk back sessions on SBS have helped shape the Out and About Group initiative and forge ongoing relationship building with participants, their families and the broader community. 

Read more about Villa Maria

Finalists for this category

Continence Foundation of Australia - for their Incontinence Outreach in Culturally and Linguistically Diverse Communities approach. This is a comprehensive approach to reaching out to CALD background communities and it involved research, piloting resources and finally the development of multilingual web pages and guidelines for health professionals and interpreters in effective, culturally inclusive continence assessments.

Read more about the Continence Foundation of Australia

RDNS (Royal District Nursing Service) - for the development of the RDNS Diversity Framework; Policy, Planning and Practice 2012 – 2017. The Framework is used as a blueprint to guide the organisation in the delivery of person centred care to clients and carers with diverse needs and from diverse backgrounds.

Read more about the RDNS

'Excellence within Aged Care Services' Category

Winner - Multicultural Aged Care Services Geelong Inc.

Opening in 1994, Multicultural Aged Care Services Geelong Inc. (MACS) is a community-based, non-profit organisation providing Commonwealth-funded residential and home based services for elders from the Geelong area’s many cultural groups.

MACS is dedicated to the provision of excellence in care meeting the diverse needs of the Geelong region’s multicultural community. Its values are based on providing excellence in care that promote dignity, integrity, religious and cultural diversity and freedom of choice. The organisation has clear leadership, operating from a sound financial base designed to ensure organisational sustainability and continuity.

In MACS’ rich cultural community over 40 different nationalities are represented. A high proportion of MACS’ residents and home care consumers have experienced social/financial disadvantage, but all receive the same quality individualised, culturally-sensitive and culturally-inclusive care appropriate to their assessed needs.

Read more about Multicultural Aged Care Services Geelong Inc.

Finalists for this category:

Baptcare – for the development of the Lotus area at their Westhaven Community Footscray. Louts Area was established after extensive community consultations, comprehensive staff training programs and an organisational commitment to responding to the cultural and linguistic diversity of the local community.

Read more about Baptcare

Wintringham – has an organisational policy which guides the delivery of services that meet the needs of the diversity in its resident population. In addition to the extensive and culturally responsive recreation program, the service gives particular attention to the planning around end of life choices through acknowledging a person’s cultural and spiritual preferences.

Read more about Wintringham

'Dr Olga Kanitsaki AM Award for Individual Excellence' Category

Winner - Urfi Mirza

Born in India, Urfi Mirza migrated to Australia in 2005. In 2006, Urfi joined aged care organisation, Southern Cross Care (Vic) as a Community Services Care Manager. Before coming to SCC (Vic), Urfi had extensive experience working as a senior social worker and program coordinator with a refugee assistance program.

With a Masters Degree in Social Work and Diploma in Software Engineering, Urfi has worked with international organisations, such as the YMCA and the United Nations High Commissioner for Refugees assisting refugees/asylum seekers.

Collaborative approach to his work is evident in his involvement in community information sessions about aged care services that were organised by the Australian Turkish Association. He also provided Cultural Awareness sessions to Alzheimer’s Australia Vic on Indian-Tamil and Sri Lankan communities.

Within his own organisation, Southern Cross, Urfi advocates for culturally inclusive initiatives with his general manger and he also mentors new staff (many of whom are from CALD backgrounds) as well as provides supervision for students on placement.

Therese Desmond, Executive Manger Community Services at Southern Cross Care (VIC) in her nomination of Urfi stated "We are indebted to Urfi’s sensitive nature, which enriches him with a great understanding and respect for cultural diversity. We are fortunate to have him as part of our Southern Cross Community family".