Inclusive Service Standards Portal

Inclusive Service Standards Portal

The Centre for Cultural Diversity in Ageing is pleased to announce the launch of the new Inclusive Service Standards Portal.

The Inclusive Service Standards provide a framework that supports organisations on their journey to becoming truly inclusive for all consumers.

The new online portal is designed to support aged care providers to self-assess against the Inclusive Service Standards, and to identify any gaps or areas for improvement.

The platform offers tip sheets for each Performance Measure with suggested actions and strategies on how you can make your service more inclusive. It highlights where each Performance Measure ties back into the Aged Care Quality Standards. It also provides a range of diversity and inclusion practice guides, training videos and policy templates.

How do I set up an account?

The portal is a free resource for approved aged care providers.

If you would like to set up an account, you can simply click on the following link: https://spp.ngoservicesonline.com.au/iss-portal

If your organisation already has an account in Standards and Performance Pathways (SPP) - (including the ACSA Quality Portal or ACSA Member Support Platform), you can speak with BNG and the Inclusive Service Standards Portal can simply be added to your existing account.

Who can I speak to?

If you are having any questions about the Inclusive Service Standards, please contact the Centre for Cultural Diversity in Ageing via the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it..

If you need assistance setting up your account, please contact the portal administrator BNG by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or calling on (02) 9569 1704.