Inclusive Service Standards

Inclusive Service Standards

The Inclusive Service Standards were developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. 

They provide a framework for services to embed a systemic and holistic approach that focuses on adapting and improving current services and organisational practices so they are welcoming, safe and accessible.

By meeting the Inclusive Service Standards aged care providers will be able to:

  • better understand the diverse interests, goals and needs of their consumers;
  • empower consumers to make informed decisions about their service provision;
  • deliver flexible, accessible services free of barriers and discrimination; and
  • implement the Consumer Directed Care approach and achieve quality outcomes for all consumers.

The following resources have been developed to help organisations learn about and implement the standards:

  • Inclusive Service Standards - PDF
  • Inclusive Service Standards - Video
  • Inclusive Service Standards - Video Discussion Guide
  • Inclusive Service Standards - Organisational Audit Tool

To access the Inclusive Service Standards suite of resources, please fill in the following details:

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