Inclusive Service Standards

Inclusive Service Standards

The Inclusive Service Standards were developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. 

The resource provides a new framework for aged care providers to embed a systemic and holistic approach that focuses on adapting and improving current services and organisational practices so they are welcoming, safe and accessible for everyone.

By meeting the Inclusive Service Standards aged care providers will be able to:

  • better understand the diverse interests, goals and needs of their consumers;
  • empower consumers to make informed decisions about their service provision;
  • deliver flexible, accessible services free of barriers and discrimination; and
  • implement the Consumer Directed Care approach and achieve quality outcomes for all consumers.

To access the Inclusive Service Standards suite of resources, please fill in the following details:

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For any enquiries or advice about implementing the Inclusive Service Standards, please This email address is being protected from spambots. You need JavaScript enabled to view it..