Centre for Cultural Diversity in Ageing delivers training to the aged care sector. The aim of the training is to enhance the capacity of aged care managers and practitioners to deliver quality services to older people from culturally and linguistically diverse backgrounds. Scroll down to see current training opportunities.

National Workshops

 Inclusive Approach to Service Provision in Aged Care


Bookings are now open for the Inclusive Approach to Service Delivery in Aged Care workshops. These will be delivered nationally by organisations funded under the Partners in Culturally Appropriate Care initiative, members of the PICAC Alliance.

Workshops has been designed to assist aged care providers implement an inclusive approach to service delivery. This approach is in keeping with the Aged Care Quality Standards expectation that aged care services will be inclusive and will not discriminate.

Aged Care Quality and Safety Commission representatives will also be joining these workshops across Australia to answer questions and present material that supports aged care services to meet the Quality Standards through the delivery of inclusive care.

By attending this workshop you will learn about:
• How an inclusive approach supports the implementation of the Aged Care Quality Standards;
• Principles of an inclusive approach to service delivery and utilisation of Inclusive Service Standards;
• Implementing the Aged Care Diversity Framework and Action Plans;
• Practical resources and tools to support the implementation of inclusion and diversity strategies.  

Who Should Attend?

This workshop is aimed at senior managers and leaders currently working in aged care who are responsible for meeting aged care quality standards. 

The workshop is only open to leaders from residential, Home Care and CHSP aged services.


FREE registration however bookings essential. Due to limited numbers a there is a limit of 2 people per organisation per workshop

Please note that ONLY ONE ticket per person can be selected at a time.

Morning Tea and Lunch provided. 


The workshops are funded by the Department of Health and being delivered nationally by member organisations of the PICAC Alliance including: Centre for Cultural Diversity in Ageing (Victoria); Council on the Ageing NT (Northern Territory; Diversicare (Queensland); Fortis Consulting Pty Ltd (Western Australia); Multicultural Aged Care (South Australia); Migrant Resource Centre (Southern Tasmania); Multicultural Communities Council of Illawarra (New South Wales).  

 Click on the following links to register your place in your state or territory.

MELBOURNE: Friday 4 October 2019 (FULL)

PERTH: Friday 18 October 2019 (FULL)

ADELAIDE: Thursday 7 November 2019 (FULL)

SYDNEY: Thursday 14 November 2019 (FULL)

HOBART: Wednesday 20 November 2019 (FULL)

BRISBANE: Thursday 28 November 2019 (FULL)

DARWIN: Friday 13 December 2019

CANBERRA: Thursday 20 February 2020

Video presentations

View presentations on a range of topics from the 2018 Cultural Diversity in Ageing Conference.  

Click on the titles below to view 


Consumer Directed Care 

Consumer Directed Care (CDC) and vulnerable aged people  Dr Olga Kanitsaki AM, Former Head of Department of Nursing and Midwifery at RMIT University


Aged Care Quality Standards  

Diversity and Aged Care Quality Standards   Ann Wunsch, Executive Director Operations, Australian Aged Care Quality Agency


Aboriginal Aged Care               

Our care our way: Aged care services for Aboriginal peoples Noeleen Tunny, VACCHO, Stephanie Suter, Mungabareena Aboriginal Corp. & Rhonda Watson, ACES 


Inclusive strategies 

Inclusive Service Standards - Embedding inclusive practice across all policies, strategies and practices  Ljubica Petrov, Centre for Cultural Diversity in Ageing

Focusing on solutions and strategies that improve aged care for older people from CALD backgrounds   Cristina Giusti, FECCA 


Interpreter Services               

Accessing interpreting services via TIS National Julie Hallifax & Michael Edwards, TIS National 


Health translations 

Five good reasons you should use Health Translations  Matt Loads, Centre for Culture, Ethnicity & Health


Inclusive organisations             

Journey to becoming an inclusive organisation - Uniting’s Cultural Diversity Strategy  Margaret Teuma, Uniting, NSW

Bolton Clark Diversity Framework and support resources  Jaklina Michael, Bolton Clarke

Excellence in Cultural Diversity in Ageing - Rights Information and Advocacy Centre  Pamela Bibby, RIAC

Excellence in Cultural Diversity in Ageing - Multicultural Communities Council of Illawarra Chris Lacey, Multicultural Communities Council of Illawarra

Excellence in Cultural Diversity in Ageing - Umbrella  Henrietta Podgorska, Umbrella Multicultural Community Care Services

Excellence in Cultural Diversity in Ageing - MiCARE  Alexis Hughes, MiCare



Ageing in Australia: The Immigrant Experience video 

The Centre for Cultural Diversity in Ageing presents a unique educational resource for aged care and related service providers to enhance the delivery of culturally inclusive aged care. Ageing in Australia: The Immigrant Experience features four people from different migrant backgrounds approaching the later stages of life sharing their migration experiences, reflections of living in Australia and their hopes as they age in Australia. Capturing life stories and acknowledging people’s individual life experiences is key to the provision of culturally inclusive aged care. Ageing in Australia: The Immigrant Experience provides a rare insight into the experiences of older Australians from migrant backgrounds, and gives the four people featured a unique opportunity to express their thoughts on ageing in Greek, Turkish, Italian and Vietnamese languages.

The 20-minute production is a valuable discussion starter for providers seeking to enhance their training and deliver more culturally and linguistically inclusive aged care services.

You can purchase a hard copy of Ageing in Australia: The Immigrant Experience DVD by downloading and filling out the order form.

Watch the Ageing in Australia: The Immigrant Experience three-part video on YouTube by clicking on the links below. 

Part 1 - My Journey (Duration: 5.53)

Part 2 - My Life (Duration: 5.11)

Part 3 - My Future / Ageing (Duration: 8.53)

DVD Discussion Guide

The Centre has developed a series of questions in response to the video which can promote group discussion and reflection, with a view to generating ideas about how to enhance service provision to older people like the ones portrayed in the video.

Download the DVD Discussion Guide  

Centre for Cultural Diversity in Ageing currently has no training sessions available. Please see below for details of a free online training program - Cross-Cultural Care Program for Aged Care Staff developed by the Department of Health.

Online training program

Cross-Cultural Care Program for Aged Care Staff

This free online training program was developed by Flinders University, Resthaven Inc. and AnglicareSA Inc. and funded through the Department of Health.

The aim of this program is to support staff in residential aged care homes to provide high-quality cross-cultural care for residents and to improve team cohesion. This program includes five learning modules and Work related English Language Resources for Staff.

The program is available via:

The PDF versions of the program can be downloaded via:

Facilitator manual:

Workbook for staff: