Training and Professional Development

Training resources


The Centre provides a range of online training resources, which you can access from the pages below.


Inclusive Service Standards

The Inclusive Service Standards provide a framework for organisations to adapt and improve their services and practices so they are welcoming, safe and accessible. These training modules provide an introduction to each Standard, together with ideas on how you could implement them within your organisation.
Get the training

Conference presentations

Watch video presentations on a range of topics from the 2018 Cultural Diversity in Ageing Conference.
View the presentations

Ageing in Australia: The Immigrant Experience

Ageing in Australia is a video resource for service providers to enhance the delivery of culturally inclusive aged care.
Watch the video

Diversity Communities of Practice

The Diversity Communities of Practice (COP) offers aged care providers diversity coaching and mentoring to support their inclusive practice journey.
Learn more

Online Training

The Centre for Cultural Diversity in Ageing is running a series of free monthly online webinars on a range of topics relating to diversity and inclusion within the aged care sector.
Learn more

Training needs in aged care - survey results

We asked aged care providers from across Australia about the training and resources they need to support consumers
and carers from culturally diverse backgrounds.

Click here to see what they said


Additional online training programs available across the sector 

Cross-Cultural Care Program for Aged Care Staff

This free online training program was developed by Flinders University, Resthaven Inc. and AnglicareSA Inc. and funded through the Department of Health.

The aim of this program is to support staff in residential aged care homes to provide high-quality cross-cultural care for residents and to improve team cohesion. This program includes five learning modules and Work related English Language Resources for Staff.

Access Online Program Here

Download the Facilitator manual and Workbook for staff: 

Facilitator manual PDF

Workbook for staff PDF

  pdf  Instructions on downloading the program PDF (109 KB)

 Culturally Responsive Practice with Older People in Health and Aged Care

The Culturally Responsive Practice with Older People in Health and Aged Care course is designed to complement the skills and capabilities of clinicians and health practitioners working in aged care with the knowledge to provide culturally responsive care to older people from migrant and refugee backgrounds.

The Migrant and Refugee Health Partnership (auspiced by Migration Council Australia) brings together representation from peak professional bodies for clinicians and the community sector to improve health access, experience and outcomes for migrant and refugee communities.

 Sign Up for the Course here

  Diversity in Aged Care

Developed by CRANAplus, this free online training program for aged care staff provides an introduction to diversity themes including working with:      

- Abo­rig­i­nal and Tor­res Strait Islander People

- Peo­ple from Cul­tur­al­ly and Lin­guis­ti­cal­ly Diverse (CALD) backgrounds

- Peo­ple with a Disability

- Peo­ple that iden­ti­fy as Les­bian, Gay, Bisex­u­al, Trans, Inter­sex, Queer/​Questioning (LGB­TIQ)

- Peo­ple who live in rur­al and remote areas of Australia.

Access the Diversity in Aged Care training program

Introduction to Culturally Safe and Inclusive Practice*

Developed by CRANAplus, this online training program encourages you to reflect on your practice, review your own bias and the lenses through which you view the world and to further think about the cultures of your workplaces and communities.

*Please note there are fees to access this training program. 

Access the Introduction to Culturally Safe and Inclusive Practice training program

SBS Inclusion Program

The SBS Inclusion Program is designed to give all workers core skills and knowledge around inclusion in general, and also specifically around different diversity dimensions - gender, age, disability, LGBTIQ+, Aboriginal and Torres Strait Islander, and cultural

*Please note there are fees to access this training program. 

Access the SBS Inclusion Program


Culturally Inclusive Care

This course is run by Altura Learning and explores the needs of older people from culturally  and linguistically diverse backgrounds and identifies strategies to deliver culturally and linguistically appropriate care and support.

Access to the Culturally Inclusive Care Course


Cultural Competence & Health Literacy training

This website will give you access to webinar recordings and related resources on how to work effectively with migrants and refugees.

Access the Training 


Meaningful Ageing Australia

Multifaith Practices is an Australian edition of a Canadian publication called multi-faith Practices: Guidelines for Caregivers. Published in 2014 by the Schlegel-UW Research Institute for Ageing, the Meaningful Ageing edition amends the content for both Australian and aged care contexts. This guide covers six religions: Buddhism, Christianity, Hinduism, Islam, Judaism and Sikhism. Each chapter provides an overview for each religion, including: beliefs and values, sacred texts, holy days, holidays and ritual observances, late life celebrations, caring practices during illness, end of life practices, reading and prayers.

Access to the guides