Working Effectively with Interpreters in Aged Care

Date: Tuesday 6th April 2021

Time: 2pm to 3.30pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders and direct care workers in aged care nationwide

Outline of the Webinar:

This webinar aims to cover key skills needed in working effectively with interpreters with aged care settings and to discuss strategies to overcome some of the challenges facing engaging interpreters. 

Completed

Jen Cvetkovski

Senior Account Manager
Translating and Interpreting Service (TIS National)

Jennifer Cvetkovski is a Senior Account Manager with the Translating and Interpreting Service (TIS National). Jennifer currently manages TIS National’s Commonwealth Government and Non-Government (NGO) portfolio of clients. Jennifer works closely with service providers in the aged care sector promoting access to interpreting services and demonstrating how to work effectively with interpreters.

Accessing Culturally Appropriate Resources for your Consumers

Date: Tuesday 27th April 2021

Time: 2pm to 3pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders and direct care workers in aged care nationwide

Outline of the Webinar:

This webinar aims to provide staff working in the aged care sector with knowledge of how to access culturally appropriate resources to support their consumers. It will be delivered by the Partners in Culturally Appropriate Care (PICAC) program and will cover tips to access multilingual information and culturally appropriate information for each State/Territory.

Register Here

Partners in Culturally Appropriate Care (PICAC) Alliance

The PICAC Alliance is a unified national body comprising of each State and Territory specific Partners in Culturally Appropriate Care (PICAC) funded organisations. The Alliance aims to be a voice and provides information, training and resources to inform aged and community care services.

Using Translations to Connect with Culturally Diverse Audiences in Aged Care

Date: Tuesday 11th May 2021

Time: 2pm to 3.30pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders in aged care nationwide

Outline of the Webinar:

This webinar aims to equip staff working in the aged care sector with knowledge, skills and tips in creating effective translations for their consumers.

Register Here

Costa Vasili

CEO
Ethnolink Language Services

Costa Vasili is the founder and CEO of Ethnolink, a translation company on a mission to connect Australia through language. Costa is a second generation Australian and grew up hearing stories from his dad about the challenges he faced when he migrated to Australia at the age of thirteen. Inspired by his dad's struggles, Costa embarked on a mission ten years ago to help improve the lives of migrants by providing high quality translation services to the government and not-for-profit sectors.

Applying a Diversity Lens to Dementia Care

Date: Tuesday 1st June 2021

Time: 2pm to 3.30pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders and direct care workers in aged care nationwide

Outline of the Webinar:

This webinar will cover some considerations when supporting the needs of culturally diverse consumers living with dementia. It will touch upon different attitudes toward dementia care across diverse communities and resources for families and professionals which support culturally diverse communities in understanding dementia.

Register Here

Nina Catalano

Dementia Care Navigator CALD, Western Sydney
Dementia Australia

Nina's current role is with Dementia Australia where she has worked for the past 8 years. She has a Diploma in Counselling and Dementia Studies. Nina has worked in the Dementia field for over 30 years and has extensive knowledge in Community Care and Support as well as Community and Carer Education.

Cross Cultural Communication

Presented at the Centre for Cultural Diversity in Ageing’s Online Conference

Date: Thursday 17th June 2021

Time: 2:20pm to 3.50pm (Melbourne time)

Where: Centre for Cultural Diversity in Ageing Online Conference

Cost: Free

Intended Audience: Leaders and direct care workers in aged care nationwide

Outline of the Webinar:

This webinar aims to equip staff working within the aged care sector with the knowledge and skills in communicating effectively with people from diverse cultural backgrounds.

This webinar aims to:

• Enable participants to understand the impact of culture on communication, teamwork and client interactions.
• Provide a framework to understand cultural similarities and differences and how this impacts cross-cultural interactions.
• Develop a mind-set that allows for cultural agility and leveraging cultural diversity.

All participants will receive a e-copy of Tom’s book ‘The Invisible Elephant – Exploring Cultural Awareness’ as a Resource Guide.

Register Here

Dr Tom Verghese

Director
Cultural Synergies

Dr Tom Verghese is a cross-cultural coach and founder of Cultural Synergies. He is an energetic speaker and author of four books. Tom has worked globally in his 30 years of consulting. Of Indian origin, raised in Malaysia, he resides in Melbourne with his English born wife and children. Tom is an expert panellist on the Global Diversity and Inclusion Benchmark (GDIB).

Creating Inclusive Organisations

When: Wednesday 14th July 2021

Time: 2pm to 3.30pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders in aged care nationwide

Outline of the Webinar:

This webinar will equip leaders in the aged care sector in understanding The Centre for Cultural Diversity in Ageing's Inclusive Service Standards and how to apply the Standards across the organisation in order to promote inclusive practice in aged care settings. The webinar will be conducted in partnership with Uniting who will talk about their Diversity and Inclusion Strategy 2020-2023.

Register Here

Margaret Teuma

Diversity and Inclusion Specialist
Uniting

Margaret is the Diversity and Inclusion Specialist working in Uniting. She is responsible for the provision of expertise in the embedding of diversity and inclusion principles in Uniting. Her role includes challenging existing structures and supporting progressive change through influencing system improvement and coordinating special projects that build diversity and inclusion capability.

She is passionate about tackling injustice and inequality, particularly for those most marginalised in society, and is especially committed to actions resulting in improving the quality of life of refugees, people with a disability, Aboriginal and LGBTI communities.

Margaret comes with a wide-ranging career in public sector and NGO leadership positions and has extensive experience in developing strategies, policy development and program evaluation.

Lisa Tribuzio

Manager
Centre for Cultural Diversity in Ageing

Lisa has 20 years experience in a range of sectors and held roles including Assistant Director for Inclusion Strategies at the NDIA, Diversity Advisor for the Hume Whittlesea Primary Care Partnership overseeing diversity planning and practice in Melbourne’s North Metro region for CHSP and HACC-PYP providers, Projects Manager for the Victorian Arabic Social Services, Refugee and Asylum Seeker Partnership Coordinator at Spectrum, and as a researcher at the Institute for Citizenship and Globalisation at Deakin University in Melbourne. She has also undertaken cross cultural research in Egypt for the Centre for Intercultural Dialogue in Cairo. Lisa holds a Bachelor of Science (Psychology), a Bachelor of Social Work, Masters in Islamic Studies and a Graduate Diploma in Creative Arts Therapy. Lisa is also the founder of Lotus consulting which aims to assist organisations in developing deep understandings of diverse perspectives and practices.

Linking Inclusive Practice to Aged Care Quality Standards

Date: Wednesday 4th August 2021

Time: 2pm to 3.30pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders in aged care nationwide

Outline of the Webinar:

This webinar aims to equip leaders in the aged care sector to link The Centre for Cultural Diversity in Ageing's Inclusive Service Standards to the Aged Care Quality Standards. Co-facilitated by the Centre for Cultural Diversity in Ageing and the Aged Care Quality and Safety Commission.

Register Here

Aged Care Quality and Safety Commission

- Facilitator to be confirmed

Tonina Gucciardo-Masci

Senior Advisor
Centre for Cultural Diversity in Ageing

Tonina has over 30 years' experience working in the areas of access and equity, diversity and inclusion. For the past 11 years she has been Senior Advisor with The Centre for Cultural Diversity in Ageing where she has been responsible for providing advice, consultancy and training to the aged care industry on inclusive policy and delivery. She is co-author of the Inclusive Service Standards, a set of standards aimed at improving aged care outcomes for older people from diverse backgrounds.

Applying a Diversity Lens to Consumer Centered Care

Date: Wednesday 15th September 2021

Time: 2pm to 3.30pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders and direct care workers in aged care nationwide

Outline of the Webinar:

This webinar aims to support staff in the aged care sector to understand equity, diversity and inclusion and an ability to implement an approach that is responsive to individuals’ preferences, backgrounds and needs. The webinar will cover:

• Understanding of consumer centered care, its interconnected relationship with consumer diversity and confidence to implement inclusive services.
• How the Aged Care Quality Standards place consumer diversity and the ability to review the requirements of the Standards with a diversity lens.
• Confidently identify risk factors that create disadvantage or vulnerability for consumers and take steps to remove them.

Register Here

Dale Park

Director
Diversity Training and Consulting

Dale is a passionate consultant, trainer, facilitator and activist. Having worked across the health, aged and community care sectors he enthusiastically supports organisations to take and intersectional approach to the way they design and deliver services and build cohesive teams. As the Director of Diversity, Training and Consulting (DTC) he builds the capacity of organisations to tackle issues of discrimination, inequality and marginalisation. As a champion of asset-based approaches he uses his creative flair to develop diversity, inclusion and intersectionality resources, films, and podcasts that value consumers, their capabilities, lived experiences and expertise.

Inclusive Consumer Feedback

Date: Wednesday 17th November 2021

Time: 2pm to 3.30pm (Melbourne time)

Where: Online

Cost: Free

Intended Audience: Leaders and direct care workers in aged care nationwide

Outline of the Webinar:

This webinar aims to support staff in the aged care sector to understand the importance of cultural awareness when considering how to get consumer feedback and consumer voices into the organisation. It will cover the importance of flexible approaches to getting consumer feedback and examples from a leading multicultural aged care provider Australian Multicultural Community Services (AMCS).

The webinar will cover:

• Understanding cultural expectations amongst communities when giving feedback
• Providing opportunities for feedback and complaints provided through multiple methods and channels
• The importance of engaging with advocacy groups or peak bodies representing older people from culturally diverse backgrounds for advice and co-designing consumer feedback approaches
• The importance of having a policy or framework in place for inclusive feedback and complaints mechanisms
• The webinar will also showcase the Centre for Cultural Diversity in Ageing’s Consumer Voice short film made in conjunction with Australian Multicultural Community Services (AMCS)

 Register here

Sinisha Krstov

Manager Access and Engagement
Australian Multicultural Community Services (AMCS)

With a friendly, enthusiastic and approachable persona, Sinisha works continuously towards supporting the culturally and linguistically diverse (CALD) communities and individuals to maximise their full potential. He joined AMCS in 2013 to advise and support seniors and other vulnerable people who are facing barriers in accessing services due to their diversity. Sinisha has an Advanced Diploma in Community Services Management, Bachelor of Social Work and Social Policy, and a Master of International Relations and Conflict Resolution. Sinisha speaks Macedonian, Serbian and Croatian.

Lisa Tribuzio

Manager
Centre for Cultural Diversity in Ageing

Lisa has 20 years experience in a range of sectors and held roles including Assistant Director for Inclusion Strategies at the NDIA, Diversity Advisor for the Hume Whittlesea Primary Care Partnership overseeing diversity planning and practice in Melbourne’s North Metro region for CHSP and HACC-PYP providers, Projects Manager for the Victorian Arabic Social Services, Refugee and Asylum Seeker Partnership Coordinator at Spectrum, and as a researcher at the Institute for Citizenship and Globalisation at Deakin University in Melbourne. She has also undertaken cross cultural research in Egypt for the Centre for Intercultural Dialogue in Cairo. Lisa holds a Bachelor of Science (Psychology), a Bachelor of Social Work, Masters in Islamic Studies and a Graduate Diploma in Creative Arts Therapy. Lisa is also the founder of Lotus consulting which aims to assist organisations in developing deep understandings of diverse perspectives and practices.