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Consumer Feedback Forms in Language

Consumer Feedback Forms in Language

We have developed a Consumer Feedback Form in 12 key community languages. The form can be downloaded for free and used by aged care providers to give an easy and accessible way for consumers, family members, representatives and others to provide feedback to the service.
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New Practice Guide

New Practice Guide

We have developed a new practice guide for those aged care services interested in ensuring that their feedback mechanisms are culturally inclusive.
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Coronavirus disease (COVID-19)

Coronavirus disease (COVID-19)

A number of government agencies have developed information and resources about Coronavirus (COVID-19) in different languages.
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Inclusive Service Standards

Online training is now available for the Inclusive Service Standards!

The Inclusive Service Standards were developed to assist aged care providers in the development and delivery of inclusive services to all consumers. The new training modules provide an introduction to each Standard, together with ideas on how you could implement them within your organisation.
Get the training

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Acknowledgements

Centre for Cultural Diversity in Ageing acknowledges and pays respect to the Wurundjeri people of the Kulin nation, on whose land this website was developed. We pay our respects to Aboriginal and Torres Strait Islander peoples, their ancestors and elders, both past and present and acknowledge their continuing connection to land, sea and community. We hope our work contributes to the wider project of respect and recognition between cultures in Australia. Centre for Cultural Diversity in Ageing receives project funding from the Australian Department of Health to administer the Partners in Culturally Appropriate Care (PICAC) program in Victoria.

 

Did you know?

Australia map
36% of people aged 65 years and over in Australia were born overseas
old people
1 in 3 people in aged care services were born overseas
Europe map
In 2016 the median age of Australian-born people was 34 years compared to 59 years for Europe-born people