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For Consumers & Carers:

I am looking for aged care services with staff who speak my language

I am looking for health & aged care information in my language

For Service Providers:

National Policies & Initiatives

Multilingual Resources

Inclusive Service Standards

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Bilingual Directories

Does your aged care service or agency have bilingual staff? We invite you to register for our bilingual directories:
  • The Aged Care Services with Bilingual Staff Directory helps consumers and their carers find services where there are staff who speak their language.

  • The Bilingual Agency Staff Directory helps aged care providers to search for bilingual staff they can hire in order to match the language spoken by their consumers.
Registration is free of charge for all government approved aged care providers including CHSP, Home Care and Residential Aged Care.
Register your service
Inclusive Service Standards

Inclusive Service Standards

An Organisational Audit and Planning Tool has been added to the suite of resources on the Inclusive Service Standards. The tool sets out a series of performance measures designed to assist service providers to meet the Inclusive Service Standards. Using this tool organisations are able to review current practices against each measure, identify areas for improvement and undertake further planning and development.
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New practice guide

New practice guide

A new practice guide has been published to assist aged care services to develop a policy for use of interpreter services for their organisation. The guide includes a sample policy template which can be adapted to suit the needs of individual organisations.
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Acknowledgements

Centre for Cultural Diversity in Ageing acknowledges and pays respect to the Wurundjeri people of the Kulin nation, on whose land this website was developed. We pay our respects to Aboriginal and Torres Strait Islander peoples, their ancestors and elders, both past and present and acknowledge their continuing connection to land, sea and community. We hope our work contributes to the wider project of respect and recognition between cultures in Australia. Centre for Cultural Diversity in Ageing receives project funding from the Australian Department of Health to administer the Partners in Culturally Appropriate Care (PICAC) program in Victoria.

 

Did you know?

Australia map
36% of people aged 65 years and over in Australia were born overseas
old people
1 in 3 people in aged care services were born overseas
Europe map
In 2016 the median age of Australian-born people was 34 years compared to 59 years for Europe-born people