Inclusive Service Standards and Resources

Inclusive Service Standards and Resources

The Inclusive Service Standards were developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. 

They provide a framework for services to adapt and improve their services and organisational practices so they are welcoming, safe and accessible.

By meeting the Inclusive Service Standards aged care providers will be able to:

  • better understand the diverse interests, goals and needs of their consumers;
  • empower consumers to make informed decisions about their service provision;
  • deliver flexible, accessible services free of barriers and discrimination; and
  • implement the Consumer Directed Care approach and achieve quality outcomes for all consumers.

The following resources have been developed to help organisations learn about and implement the standards:


Inclusive Service Standards Online Portal

Use the Inclusive Service Standards Portal to self-assess against the Inclusive Service Standards, develop inclusive strategies and action plans.
Access the portal

Tip Sheets and Templates

Access a range of tip sheets and templates designed to support your organisation to meet the Inclusive Service Standards.
Get the tip sheets and templates

Read the Inclusive Service Standards

The Inclusive Service Standards provide a framework you can adapt to improve your services and organisational practices so they are welcoming, safe and accessible.
Get the PDF

Video & discussion guide

Watch video about the Inclusive Service Standards, and use the accompanying guide to facilitate group discussion.
See the videos & discussion guide

Online training modules

These interactive modules combine the key themes of the Inclusive Service Standards with prompts to reflect on your current progress and future options for implementing the standards.
Get the training

Organisational Audit and Planning Tool

Use the Organisational Audit and Planning Tool to review current practices, identify areas for improvement, and undertake further planning and development.
Get the interactive PDF

For any enquiries or advice about implementing the Inclusive Service Standards, please This email address is being protected from spambots. You need JavaScript enabled to view it..