Accessing Aged Care Services

Accessing Aged Care Services

Frequently Asked Questions (FAQs) on how to access aged care services in Australia.

The Australian Multicultural Community Services has shared its FAQs to help seniors from culturally and linguistically diverse backgrounds access aged care.

Australian Multicultural Community Services strives to empower people from all cultural backgrounds to gain access to the information and services that are available to them. They have created a page for frequently asked questions regarding Aged Care in Australia.

Australian Multicultural Community Services

We hope that this information will be helpful to give you quick answers and direct you to easy-to-understand resources to get you the support you need, faster.

The Ageing Well Hub

The Ageing Well Hub of Ethnic Communities Council of Victoria has been developed as a resource for older people from migrant and refugee communities and their families and carers, as well as the multicultural aged care sector.

Ageing Well Hub

Inclusive Health and Ageing

Aged Care Resources - Inclusive Health and Ageing – Bolton Clarke funded website to support an evidence-informed approach for community care providers with information and resources to ensure diversity and inclusion are considered in practice planning and delivery. To date, this resource has been shared amongst the regional Sector Support and Development (SSD) teams in Victoria and on the Commonwealth SSD Community of Practice.

Inclusive Health and Ageing 

COTA Aged Care Contract Checklist

 The Home Care Contract Checklist is a valuable tool for seniors, carers, and families from CALD backgrounds navigating the complexities of home care agreements. Available in multiple languages, this checklist facilitates clear understanding and agreement on essential service terms. It ensures comprehensive support and accessibility for diverse communities, prompting discussions, aiding decision-making, and ensuring client needs are met and understood.

Aged Care Contract Checklist

Aged Care Quality and Safety Commission 

The Aged Care Quality and Safety Commission is the national regulator of aged care services. The Commission has developed various fact sheets available in different languages. Key in-language resources include:

Top tips for consumers when making a complaint about aged care quality or services received.

Tips for making a complaint

The Commission can assist consumers, carers, family members, and advocates if they have concerns about the quality of care or services they or someone else is receiving from Australian Government-funded aged care providers.

Complaints Service

The rights of consumers are protected by the Charter of Aged Care Rights which is available in different languages.

Charter of Rights

For further resources and information from the Aged Care Quality and Safety Commission in different languages, please visit their resource library.

Resource Library