In October 2025, the Training and Regional Community Engagement Officer at the Centre for Cultural Diversity in Ageing delivered two training sessions at Casterton Memorial Hospital for staff on Cross-Cultural Communication.
Six months after the training, our trainer caught up with the Community Health Nurse and Education Officer at Casterton Memorial Hospital to review any noticeable changes in the workplace since the training; here is what she had to say during the post training review:
“I noticed that people have been more respectful towards each other.
People have gained a greater understanding of other’s communication needs so people have become more patient and more articulate and people are more conscious and aware of others’ communication needs. We have more cohesion which means we have improved professionalism in the workplace which means we are giving better care to our residents.”
She also talked about how management saw an increase in the number of staff attending nursing meetings, citing that the “[…] people feel accepted and valued and want to be included more in decisions. The fact that people are showing up more to nursing meetings it means they are feeling more accepted and can voice their needs”.
Stories like this reflect the positive impact that cultural training can have in aged care workplaces in providing culturally appropriate care for older people.
We’re interested to hear from you! If you’re a provider who has participated in training with the Centre and have noticed a positive change, let us know at info@culturaldiversity.com.au.