Culturally Inclusive Aged Care Practice Guides
Practice Guides set out key considerations, actions and resources that can support aged care providers to deliver inclusive services to people from culturally and linguistically diverse backgrounds. The Practice Guides are intended to be used by managers and staff and inform direct service provision. It is vital that aged care services take into account and address cultural and linguistic needs of individual consumers.
Please note: The Practice Guides are currently under review for quality improvement. The Practice Guides available below may reference the previous Aged Care Act and Aged Care Quality Standards.
To access the Practice Guides, you must complete a short online form. Once registered, you can download the PDFs below.
- Accessing Diverse Media
- Accessing Interpreter Services
- CALD Specialisation Verification
- Culturally Appropriate Dementia Care
- Culturally Appropriate Mental Health Support
- Culturally Appropriate Treatment and Management of Incontinence
- Culturally Inclusive Feedback
- Culture Specific Information
- Communication
- Data and Demographics
- Developing a policy for use of interpreter services
- Digital Inclusion
- Effective Co Design with Consumers from Culturally and Linguistically Diverse Backgrounds
- Empowering and Supporting a Culturally Diverse Workforce
- End-of-Life Care
- Food and Nutrition
- Leisure and Lifestyle
- Living Environment
- Pronouncing Names Correctly
- Risk Management
- Spiritual Support
- Supporting new and emerging culturally diverse communities to access aged care
- Ten Steps to Developing a Diversity, Equity and Inclusion Plan in Aged Care
- Using Culturally Inclusive Language
- Working with Bilingual Staff