Inclusive Service Standards

Inclusive Service Standards


The Inclusive Service Standards were developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. 

They provide a framework for services to adapt and improve their services and organisational practices so they are welcoming, safe and accessible.

By meeting the Inclusive Service Standards aged care providers will be able to:

  • better understand the diverse interests, goals and needs of their consumers;
  • empower consumers to make informed decisions about their service provision;
  • deliver flexible, accessible services free of barriers and discrimination; and
  • implement the Consumer Directed Care approach and achieve quality outcomes for all consumers.

The following resources have been developed to help organisations learn about and implement the Inclusive Service Standards:

  • Online Portal
  • Tip Sheets and Templates
  • Document (PDF)
  • Online Training Modules
  • Video and Discussion Guide
  • Organisational Audit and Planning Tool
Click here to access the Inclusive Service Standards suite of resources

For any enquiries or advice about implementing the Inclusive Service Standards, please This email address is being protected from spambots. You need JavaScript enabled to view it..