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Aged Care Complaints Scheme - In your language

Aged care services – do you have a concern?

Translated resources available to help you resolve your concerns

To help people from non-English speaking backgrounds to raise a concern, a number of translated resources are available. Visit to find out more.


Consumer video and transcript with subtitles in 17 languages

This translated video is designed to make it easier for consumers who speak English as a second language to access the Scheme. It talks about how people can contact the Scheme in their language if they have a concern about the care or services they or a loved one receives.

The video is available in Arabic, Simplified Chinese, Croatian, Dutch, German, Greek, Hungarian, Italian, Macedonian, Maltese, Polish, Russian, Serbian, Spanish, Tagalog, Turkish and Vietnamese.

If you need an interpreter, the Scheme can help through the Translating and Interpreting Service (TIS). Call 131 450.


‘I have a concern’ consumer video about the Scheme with subtitles in Vietnamese.


Video and transcript for aged care staff in five languages

Aged care staff can now watch a video about complaints with subtitles in Hindi, Italian, Simplified and Traditional Chinese and Tagalog.

The video highlights the value of complaints and provides useful tips on how staff can manage complaints within the service.


Translated quick reference cards to help staff handle complaints

These eye catching quick reference cards for aged care staff are also available in the same five languages. They cover areas important to effective complaint handling.


A quick reference card with better practice complaint handling information in Italian

Other translated resources

There is also a brochure and poster about the Scheme available for order in 17 languages.

To access these resources go to and find the ‘in your language’ tab.


Centre for Cultural Diversity in Ageing acknowledges and pays respect to the Wurundjeri people of the Kulin nation, on whose land this website was developed. We pay our respects to Aboriginal and Torres Strait Islander peoples, their ancestors and elders, both past and present and acknowledge their continuing connection to land, sea and community. We hope our work contributes to the wider project of respect and recognition between cultures in Australia. Centre for Cultural Diversity in Ageing receives project funding from the Australian Department of Health to administer the Partners in Culturally Appropriate Care (PICAC) program in Victoria.


Did you know?

Australia map
36% of people aged 65 years and over in Australia were born overseas
old people
1 in 3 people in aged care services were born overseas
Europe map
In 2016 the median age of Australian-born people was 34 years compared to 59 years for Europe-born people