Practice Guides

Provides information on culturally inclusive service delivery in the following 16 key areas:

Communication, community consultations & links, cultural awareness, dementia care, emotional support, food services, health & personal care, human resources, leisure activities, living environment, palliative care, policy development, risk management, service planning and spiritual support.

Due to recent changes within the aged care sector the Practice Guides are currently under review. Watch this space for new resources coming soon. 

Multilingual Resources

  • Communication Cards

    The Communication Cards are a tool for enhancing communication with people in their preferred language. They depict a wide range of daily activities and situations and can be used to prompt discussion, assist with directions, clarify a client's needs, etc.
    Available in a bilingual format in 25 languages.
  • Aged Care Signage

    The Aged Care Signage is a package of signs designed for aged care facilities and other services to assist clients to navigate their way around a home or service. Examples of the signage available are: kitchen, dining room, keep out, danger and this way to the garden
    Available in a bilingual format in 25 languages.
  • Multilingual Publication Links

    Multilingual Publication Links contains multilingual aged care and health resources produced by other organisations.

National Resources Search

Search for resources developed under the Community Partners Program and Partners in Culturally Appropriate Care initiative.

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Census Data, Research & Reports

This section includes cultural diversity and ageing research, current and projected demographics, reports and service usage data.

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