Good Practice Stories

Watch and learn from leaders in the aged care sector sharing their values around diversity, equity and inclusion, and how they reflect these within their organisations.

 

March 09, 2022
SydWest Multicultural Community Services is a leading organisation in delivering culturally inclusive care. We had a great chat with CEO Elfa Moraitakis. Elfa Moraitakis has been with SydWest Multicultural Community Services for 13 years and has been in the CEO role for 6 years. What motivates you to do this work? Elfa: “It’s the impact we can bring to the community. It’s seeing people live a...

March 09, 2022
The Centre interviewed Olivia Oh and Katie Levine from Australian Multicultural Community Services about culturally inclusive practices across its program delivery. Olivia Oh Katie Levine Australian Multicultural Community Services (AMCS) was established more than 35 years ago. It started to help refugees that came from Poland to Australia. A visionary group of community leaders established...

January 05, 2022
Connecting older people through facilitated phone calls Participant talking to her buddy as part of their weekly catch up. In March 2020 Merri Health was running centre and community based programmes in community languages for groups of 20-35 older people. Then everything changed. When the first COVID-19 lockdown began, the social support team quickly switched to staying in contact with...

January 05, 2022
We caught up with Rebeca Gago Portero, Lifestyle Team Leader, Northern Gardens and Jacinta Jarutis, Group Lifestyle Coordinator, Medical & Aged Care Group. Rebeca Jacinta We asked them about their approach to diversity and inclusion at their Northern Gardens Aged Care facility in Coburg North, Melbourne. Jacinta: Diversity and inclusion form part of our brand values for the whole organisation....

January 05, 2022
National Seniors Australia is a not-for-profit membership organisation, research & advocacy group that gives older Australians a national voice. We spoke with CEO, Professor John McCallum about National Seniors Australia’s COVID-19 Assertive Outreach project. John: With Australian Unity CALD Alliance Advisory Group we coordinated a diversity focus group in The City of Brimbank in Melbourne in...

January 05, 2022
Wireless headphones & audio visual content for older people especially those with dementia We were introduced to The Moove & Groove Program at the CALDWAYS 2020 conference and were really impressed. We caught up with Kate Sowden, Moove & Groove’s General Manager, to find out more. The Moove & Groove Program helps aged care providers support people with dementia and provide individualised care,...

January 05, 2022
The Chinese Cancer and Chronic Illness Society (The Society) provides support to people who are affected by chronic or terminal illness, their carers and family from Mandarin and Cantonese speaking communities in metro Melbourne. They have 60 volunteers. When the lockdowns began in March 2020, The Society could no longer provide in-person services. Manager Dorothy Yiu and her team were very...

January 05, 2022
An easy to use tool to help healthcare workers communicate with clients from culturally & linguistically diverse backgrounds. Jill Freyne is the Deputy Research Director, Australian eHealth Research Centre, CSIRO. Sally Brinkmann is the Manager, Speech Pathology & Audiology, Western Health. We spoke to them about the CALD Assist app and its suitability for the aged care sector. What is it?...

January 05, 2022
Alone Together is a visually rich, emotional story presented in The Guardian. It’s an accessible and powerful way to present research to a wide audience. The project asks how do older people from culturally and linguistically diverse backgrounds connect with family, friends and services during periods of physical distancing and lockdowns? We spoke with lead researcher Dr Ruth De Souza about the...

October 11, 2021

This video showcases commitment to diversity and inclusion from leaders within the aged care sector.