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Inclusive Service Standards - FOR TESTING ONLY

The Inclusive Service Standards were developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. 

The resource provides a new framework for aged care providers to embed a systemic and holistic approach that focuses on adapting and improving current services and organisational practices so they are welcoming, safe and accessible for everyone.

By meeting the Inclusive Service Standards aged care providers will be able to:

  • better understand the diverse interests, goals and needs of their consumers;
  • empower consumers to make informed decisions about their service provision;
  • deliver flexible, accessible services free of barriers and discrimination; and
  • implement the Consumer Directed Care approach and achieve quality outcomes for all consumers.

To access the Inclusive Service Standards suite of resources, please fill in the following details:

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For any enquiries or advice about implementing the Inclusive Service Standards, please This email address is being protected from spambots. You need JavaScript enabled to view it..

OLD Version:

The Inclusive Service Standards were developed by the Centre for Cultural Diversity in Ageing to assist aged care providers in the development and the delivery of inclusive services to all consumers. 

They provide a new framework for aged care providers to embed a systemic and holistic approach that focuses on adapting and improving current services and organisational practices so they are welcoming, safe and accessible for everyone.

By meeting the Inclusive Service Standards aged care providers will be able to:

  • better understand the diverse interests, goals and needs of their consumers;
  • empower consumers to make informed decisions about their service provision;
  • deliver flexible, accessible services free of barriers and discrimination; and
  • implement the Consumer Directed Care approach and achieve quality outcomes for all consumers.


Inclusive Service Standards Resources

A suite of resources have been developed to assist service providers to learn about and implement the Inclusive Service Standards within their own organisations.

Inclusive Service Standards: A resource for aged care services (PDF)

Inclusive Service Standards video (Full version)

Inclusive Service Standards Video links (in parts):

  • (Part 1) Inclusive Service Standards: Introduction to inclusive service delivery - Watch video
  • (Part 2) Inclusive Service Standards: Standard 1 - Commitment to Inclusive Services - Watch video
  • (Part 3) Inclusive Service Standards: Standard 2 - Developing Inclusive Services - Watch video  
  • (Part 4) Inclusive Service Standards: Standard 3: Capacity building for inclusive services - Watch video


Video Discussion Guide (PDF)

Video Transcript (PDF)

Organisational Audit Tool

For any enquiries or advice about implementing the Inclusive Service Standards, please This email address is being protected from spambots. You need JavaScript enabled to view it..

 

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Acknowledgements

Centre for Cultural Diversity in Ageing acknowledges and pays respect to the Wurundjeri people of the Kulin nation, on whose land this website was developed. We pay our respects to Aboriginal and Torres Strait Islander peoples, their ancestors and elders, both past and present and acknowledge their continuing connection to land, sea and community. We hope our work contributes to the wider project of respect and recognition between cultures in Australia. Centre for Cultural Diversity in Ageing receives project funding from the Australian Department of Health to administer the Partners in Culturally Appropriate Care (PICAC) program in Victoria.

 

Did you know?

Australia map
37%
37% of people aged 65 years and over in Australia were born overseas.
old people
350
There are over 350 separately identified languages spoken in Australian homes.
religion sign
120
Australians follow more than 120 religious and spiritual beliefs.
hands
28% & 20%
28% percent of people using home care and 20% percent of people using permanent residential care are from culturally and linguistically diverse backgrounds.
workforce
36%
36% of care attendants in residential aged care are identified as being from culturally and linguistically diverse backgrounds.
australia map
250
Australia’s Indigenous peoples are two distinct cultural groups made up of Aboriginal and Torres Strait Islander peoples. But there is great diversity within these two broadly described groups exemplified by the over 250 different language groups spread across the nation.