National Policies and Initiatives

The Australian Government has a number of policies and initiatives which ensure that aged care services are equitable and accessible to all older Australians.
More about national policies and initiatives


View research information

Multilingual Resources

View and download our multilingual communication cards, aged care signage, and view useful multilingual aged care and health resources produced by other organisations.
View our multilingual resources

Practice Guides

Practice Guides set out key considerations, actions and resources that can support aged care providers to deliver inclusive services to people from culturally and linguistically diverse backgrounds.
View and download our Practice Guides

Inclusive Service Standards

The Inclusive Service Standards: A resource for aged care providers offers a new framework for aged care providers to embed a systemic and holistic approach that focuses on adapting and improving current services and organisational practices so they are welcoming, safe and accessible for everyone.
Read the new Inclusive Service Standards

Inclusive Service Standards Portal

We have developed a new online portal to help your organisation to self-assess against the Inclusive Service Standards, and to identify any gaps or areas for improvement.
Access the Inclusive Service Standards Portal

Accessing Aged Care Services

We have created a list of resources to aid you in accessing aged care services.
Accessing Aged Care Services

Resources Partnership Program

The Resources Partnership Program supports aged care organsations to embed 10 key diversity resources into their learning management systems, learning and development programs, and internal communication campaigns.
Resources Partnership Program

Cultural Care Plan

The Culturally, Linguistically and Spiritually Appropriate Care Plan helps providers to record the cultural, linguistic and spiritual needs and preferences of consumers from culturally and linguistically diverse backgrounds and assists in providing culturally inclusive aged care.
Cultural Care Plan